EXPERIENCE SOLUTIONS
The team that
actually picks
up the phone.
Founded in New York City in 2008. We've outlasted three "website revolutions," two recessions, and one pandemic. And we're still here, answering our emails.
We are not a vendor. We're your backup plan that actually works.
Experience Solutions was built for the organizations that couldn't afford to gamble on a flashy agency that disappears after launch. Non-profits, legal firms, educational institutions. People doing genuinely important work who just need a website that functions.
Over 18 years, we've helped hundreds of clients around the world. Most of them have been with us for years. We consider "not ghosting our clients" a core competency, which apparently puts us in a minority in this industry.
We handle web development, design, hosting, SEO, email marketing, podcasts, virtual tours, chatbots, and custom applications. Think of us as a one stop shop, without the one size fits all thinking.
Our values. These are real ones,
not just wall art.
Radical Responsiveness
We answer emails. We return calls. We show up to meetings on time. This sounds like basic professionalism, but apparently it's rare enough to be a differentiator. We'll take it.
Honest Scoping
We'll tell you what you actually need, even if it's less than what you asked for. We'd rather have a long term client who trusts us than a big invoice from a project that was overkill.
Long Term Thinking
We build things to last and to be maintained. No mystery code, no "proprietary systems" that lock you in, no shortcuts that create next year's crisis. Your future self will thank us.
Boring Technology
We pick tools that are stable, well documented, and that our clients can understand. We've watched agencies bet on platforms that don't exist anymore. Boring, proven tools, deployed brilliantly.
There's always a new framework, a new platform, a new thing that's going to change everything. Sometimes that's true. Usually it's hype.
We pick technologies that are stable, well documented, and that our clients can understand and maintain. The result: clients who aren't rebuilding their site every three years because their last vendor loved a platform that went under.
The industries we know best: non-profits and advocacy organizations, legal firms, federal and state education initiatives, and consumer safety organizations. These aren't just clients. They're the communities we've spent 18 years understanding deeply.
We're based in New York City but work with clients across the United States and internationally. Time zones haven't stopped us yet.
I'll get right to it.
There are two big things you should know about me if we work together.
One. I've been doing this kind of work for decades. It all started back in the 90s, when I first came across the World Wide Web. I spent years doing the behind the scenes web work for major players in California, and then in DC, where I thought I'd try to change the world. I discovered creating websites for politicians wasn't the way to do that. After a soul searching 6 months of travel adventure, I started my own shop. I took the best of corporate America, eliminated the bad (I'll never have a meeting about a meeting) and built a practice that treats people with care, respect, and close to 0% PowerPoint presentations.
Two. When I say I'm in this to be your partner for problem solving, I actually mean it. Through Experience Solutions, I've worked with hundreds of clients, and a majority of them have been with us for years. That's not by accident. It's by design. It's a result of being in this for the long haul. I know how terrible some of the development teams out there can be. I've worked with them. Being better is baked into everything we do. I know the value we can deliver when we commit to being the smart, transparent, and quality partners you need.
There's a real mess out there, offline and online, and you deserve someone who gets it and can fix it. (Well, at least the online part.)
If this sounds like what you've been looking for, let's talk. As partners, we'll sort it out together.